Defintions & Methodology

This page defines key metrics and explains how data is calculated and reported.

Applications / Reviews Currently in Queue

The total number of permit applications and reviews that have been submitted and are not yet completed or issued.

% Meeting Target

The percentage of items in queue that are within the established target processing time. 

90th Percentile Days in Queue

90% of items in queue have been in process for this number of days or less. Higher values indicate longer wait times.

Items Not Meeting Target

The number of items in queue that have exceeded the established target processing time.

Completed / Issued YTD

The total number of items completed or issued from January 1 through today of the current year.

Target Days

The established number of business days allowed to complete a review or process an item.

Last Updated

The date and time the dashboard data was last refreshed

Methodology & Reporting Approach

Countywide Summary Logic

Countywide metrics are calculated by combining active permit and review records across all departments included in this dashboard.

  • Applications / Reviews in Queue includes all active items.
  • % Meeting Target is based on items within target divided by total in queue
  • 90th Percentile Days in Queue is calculated using the current days in queue for each active item.
  • Completed / Issued YTD includes all items issued within the calendar year to date.

Department Level Reporting

Department pages reflect metrics for permit types and services managed by that department.

  • Only records assigned to the department are included. 
  • Target Days may vary by permit type or process. 
  • Breakdown tables and charts reflect the department's own data. 

Business Days vs. Calendar Days

Target performance and days in queue are measured in business days.

  • Business days exclude weekend and County holidays. 
  • Calendar dates are used for submission and completion timestamps. 
  • Refer to department specific guidelines for any unique timing rules. 

Refresh Schedule & Timestamps

Data is refreshed daily according to the schedule shown in the open status bar.

  • "Data refreshed" shows the most recent successful refresh.
  • "Next refresh" shows when new data will be available.
  • Times are displayed in Central Time (CT)

Public Data Limitations Disclaimer

This dashboard provides high level operational metrics for public transparency.

  • Data may not match internal operational systems in real time.
  • Minor variances may occur due to timing of updates. 
  • No confidential or restricted information is displayed.